Assessment Kit-PSPETH002 Uphold and support the values and principles of public service TLI Core units FNSASIC314 Provide Tier

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units TLIF0080 Implement and monitor the safety duties of transport activities (Chain of Responsibility) TLIL5020 Develop and maintain operational procedures for transport and logistics enterprises Elective units BSBPRC504 Manage a supply chain BSBWHS521 Ensure a safe workplace for a work area TLII5018 Manage customer service TLIP5006 Establish international distribution networks TLIR5007 Manage international purchasing TLIF4064 Manage fatigue management policy and procedures TLIP5004 Develop a transport and logistics business plan TLIB5010 Plan and implement maintenance schedules TLIF0006 Administer a fatigue risk management system TLIL4009 Manage personal work priorities and professional development TLIP5035 Manage budgets and financial plans TLIP5036 Manage assets TLIR0004 Negotiate a contract * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency HLTFSE005 Apply and monitor food safety requirements HLTFSE007 Oversee the day-to-day implementation of food safety in the workplace HLTFSE001 Follow basic food safety practices * We can develop additional elective units that are not listed on request (Please contact us for further information)

install and test braking system kits AUMGTD001 Perform wheel alignment operations AUMGTG001 Install fixed and moveable glass components on vehicles AUMGTM001 Assemble vehicle components AURTTD004 Inspect and service suspension systems AURTTB004 Inspect and service air braking systems MEM30031A Operate computer-aided design (CAD) system to produce basic drawing elements MSS402001 Apply competitive systems and practices MSS402010 Manage the impact of change on own work MSS402080 Undertake root cause analysis * We can develop additional elective units that are not listed on request (Please contact us for further information)

repair and refurbishment MEM21004 Clean watch and clock components MEM21005 Diagnose faults in quartz watches MEM21006 Service quartz watches MEM21007 Service complex quartz watches MEM21008 Service mechanical watches MEM18003 Use tools for precision work MEM21021 Restore clockwork mechanisms MEM21022 Manufacture watch and clock components MEM21023 Plan

Assessment Kit-PSPETH002 Uphold and support the values and principles of public service TLI Core units FNSASIC314 Provide TierOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of